ABOUT US

Trading for over 35 years and incorporated in 1982, Glen Group has grown to be one of the largest privately owned cleaning companies operating across the South of England, Wales and Northern Ireland, with a reputation for progressive, environmentally-conscientious cleaning services where the traditional values of customer service and honesty remain at our core.

Our commitment to service excellence has ensured we remain at the forefront of our industry where a diligent and reliable approach ensures our clients can trust us to deliver consistent results within an ever changing environment.

 

Our wide array of clients spans both the public and private sectors and include Police Forces, Councils, Schools and Universities as well as huge selection of clients from business & industry. All of whom rely on us to provide efficient cleaning and support services, where our diligent approach delivers value for money and peace of mind.

 

In order to facilitate such service quality, we invest heavily in both our people and our infrastructure. We do not underestimate the commitment and dedication of our staff and we recognise that without them, we simply would not exist. We therefore provide training and support to all staff and underpin this through a process of continuous improvement and a focus on innovation, technology and efficiency.

 

Furthermore, our robust infrastructure means that our locally based Service Delivery Managers, will proactively manage your service needs with regular contact, regular quality monitoring and a transparent approach to business where client satisfaction is our top priority.

We feel that our industry recognised credentials speak for themselves, in addition to being a fully accredited Carbon Neutral organisation. Our desire to engage with and support the communities in which we operate helps make certain that we understand our client base and the local economies we serve.
 

— Ross Barnes, Managing Director

RELIABLE SERVICE

We aim to continually exceed our client’s expectations and aim to build strong, sustainable partnerships.

INNOVATIVE SOLUTIONS

We develop innovative and creative solutions that create value for money propositions for our clients.

QUALITY SERVICES

High quality services are delivered through our trained and vetted staff supported by client focussed management teams.

Innovative Service Solutions

Every client’s needs are different, and we believe in creating unique service models that suit each individual customer. 

 

Whether you are a single site or part of a multi-site contract, by taking a fresh approach to each client, we try to understand not only your core needs, but also your culture, business goals, and individual objectives. This allows us to take a holistic approach, that is built around your specific contractual requirements.

Supporting this approach is a company wide commitment to continuous improvement and innovation.

 

Our dedicated Continuous Improvement Manager, holds ultimate responsibility for ensuring that our company never stops progressing. We focus on making tomorrow more efficient than today, and by doing so we seek to add value and help ensure our clients are getting a value for money service that benefits their business.

Our commitment to innovation leads us to work with some of our sectors most insightful thinkers and we believe it is our duty to promote efficiency through technology and cleaning methodology. With client consent, we trial new equipment and new processes regularly in order to help drive both our standards and our systems & procedures.

Value for money

At Glen Group, we pride ourselves on being open and honest. We take time to understand your needs, offer clearly defined services in response, and there are no nasty shocks or hidden extras.

We are a commercially aware organisation and as such, we will flex our services in order to meet your operational and financial needs.

 

We are dedicated to providing services which offer value for money as well as quality. To do so, we keep tight controls on costs and work to defined budgets that suit the needs of each client.

 

All of our operational managers are encouraged to take ownership of their clients in order to capture the idiosyncrasies of each customer. Local decision making is promoted to allow speedy responses and engaged managers. All of our clients are extremely valuable to us and by giving managers the authority to tailor at a local level we become more aligned to client needs and create real value in our service.

Contact
0117 929 3765
2 Britannia Buildings
Merchants Road,
Hotwells, Bristol
BS8 4QD
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